FAQ — Wholesale Toy Sourcing & Export from China

What kind of export partner is Qili?

Qili Toys is a Shenzhen-based B2B toy export partner. Buyers use Qili as one accountable contact for catalog matching, quotation, sampling, quality control (QC), mixed-stock keeping unit (mixed-SKU) consolidation, export documents, and shipment handoff. For compliance, reports are issued by accredited labs against the specific order scope; Qili does not present one generic certificate as a universal answer for every toy. See About Qili Toys for the company profile.

How can buyers use the Qili catalog for requests for quotation (RFQs)?

Buyers can browse active stock keeping units (SKUs), compare packaging and carton data, and build a shortlist for quotation. The catalog is a starting point: final price, current stock or availability, minimum order quantity (MOQ), packaging, compliance scope, and the shipping plan are confirmed after RFQ review.

For off-catalog requests, send product photos, product links, market screenshots, samples, target quantities, packaging requirements, destination market, and compliance needs. Qili first checks catalog coverage, warehouse-ready options, and close alternatives; when needed, a new sourcing brief records the packing, carton data, and feasibility questions that must be settled before quotation.

Buyers can start with building blocks and construction toys, educational toys, vehicles and ride-on toys, or outdoor and sports toys, then add products from other categories when carton quantity, packing method, availability, and freight economics make sense.

Can I order products that are not listed on the website?

Yes. The online Qili catalog shows active coverage, but many B2B requests start from buyer-supplied photos, product links, packaging references, showroom stock keeping units (SKUs), market screenshots, or target prices. Send the reference material with quantity, destination, packaging needs, and compliance requirements. Qili will check catalog coverage, warehouse-ready options, close alternatives, and any details still needed for a reliable quotation.

Can different toy stock keeping units (SKUs) be mixed in one order?

Mixed-product orders are possible when carton quantities, packing method, availability status, and freight economics make sense. Minimum order quantity (MOQ) can vary by product, color, packaging, and customization. The safest path is to build a clean purchase list first, then confirm the minimum quantity, carton count, availability status, and packing method for each SKU before payment.

What information makes a request for quotation (RFQ) faster?

Useful RFQs include product photos or links, expected quantity, destination country, target channel, packaging requirements, compliance needs, label or barcode rules, and whether a sample is required. If the product is for Amazon, supermarket, school supply, promotion, or a regulated market, include those rules early. The RFQ preparation guide walks through the full workflow with examples.

What happens after a buyer sends a request for quotation (RFQ)?

Qili reviews the product reference, quantity, destination market, packaging, compliance needs, sales channel, and budget range against current catalog items, warehouse-ready options, and stock-first alternatives. That review decides whether the request can use an existing stock keeping unit (SKU), a close substitute, or a new sourcing brief.

Before quotation, Qili checks current availability, minimum order quantity (MOQ), unit packing, carton quantity, carton size, gross weight, sample or photo approval needs, and lead-time assumptions. Clear details help buyers compare product appeal, freight efficiency, packing risk, and whether a mixed-SKU order is realistic.

After confirmation, the purchase list stays aligned with order follow-up, packing photos, quality control (QC) evidence, commercial invoice and packing-list details, carton marks, and handoff to the buyer's forwarder or agreed shipping route.

Can Qili help after product confirmation?

Yes. Once the product list is confirmed, Qili can support order coordination, packing confirmation, quality control (QC) evidence, export documents, and shipment handoff. For consolidated orders, stock keeping unit (SKU) separation, carton marks, and order records are especially important because the buyer needs to match the final shipment against the approved purchase list.

What is the minimum order quantity?

Minimum order quantity (MOQ) means the lowest quantity that can be quoted for one stock keeping unit (SKU), packaging version, color assortment, or custom run. MOQ varies by product, packaging style, color or assortment, and any customization. Mixed-stock keeping unit (mixed-SKU) orders can sometimes combine smaller per-item quantities when carton quantity, packing method, and freight economics still work. Send the SKU list, target packaging, and destination so each item's MOQ, carton count, and availability status can be confirmed in the quotation.

What are typical lead times?

Lead time depends on whether items are in stock, warehouse-ready, or need order preparation, the order size, packaging and customization scope, and quality control (QC) requirements. Each quotation states the expected ready-for-shipment window for that specific order rather than a fixed catalog number. For time-sensitive launches, share the target shipping date early so stock-first and preparation-needed stock keeping units (SKUs) can be planned in parallel.

What payment methods does Qili support?

Common B2B export payment methods such as telegraphic transfer (T/T) and letter of credit (L/C) can be used for confirmed orders. The exact terms, including deposit ratio, balance schedule, and document release timing, are negotiated per order against the product mix, order value, customization level, and any compliance or packaging requirements. The final terms are written into the proforma invoice (PI) before order preparation starts.

Can packaging or products be customized for original equipment manufacturer (OEM) and original design manufacturer (ODM) orders?

Yes. Custom packaging such as window boxes, color boxes, oriented polypropylene (OPP) bags, header cards, and master cartons, together with logo printing, language labels, barcode placement, and product modifications, are available on request. Share product specs, target market, expected quantity, compliance requirements, and any sample or artwork reference so feasibility, tooling needs, and the impact on lead time can be confirmed before a quotation. Standard catalog versions stay available in parallel for buyers who do not need customization. See Window Box vs OPP Bag for packaging trade-offs.

Can Qili coordinate samples before a bulk order?

Yes. Sample coordination usually runs in two stages. A stock sample confirms the existing stock keeping unit (SKU) matches buyer expectations on materials, packaging, and visible quality; a custom approval sample confirms a customized SKU after original equipment manufacturer (OEM) artwork, label, or color changes are agreed. Sample cost, courier cost, and customization tooling are quoted separately from the bulk order, and approval of the sample is the gate before order preparation starts. The same sample submission is then forwarded to the lab when third-party compliance testing is in scope.

What product checks and documents matter before shipment?

Toy buyers should match compliance documents, packaging checks, and quality control (QC) evidence to the exact stock keeping unit (SKU), destination market, age grade, material, function, and sales channel. European toy safety standard EN 71 (EN71), ASTM F963 Standard Consumer Safety Specification for Toy Safety (ASTM F963), Consumer Product Safety Improvement Act (CPSIA), Conformité Européenne (CE) declarations, phthalate reports, battery or chemical documentation, and marketplace evidence each have their own product and test scope.

For catalog products, checks can compare the selected SKU with the approved image, packaging, carton quantity, carton size, gross weight, accessories, color or assortment notes, and label requirements. Repeat orders focus on consistency with the last approved version; new or customized products need a clearly agreed reference so the buyer and inspector check the same version.

Inspection scope can include photo confirmation, random carton opening, quantity and visible-workmanship checks, packaging condition, carton marks, and simple function checks. Higher-risk orders may need buyer-approved samples, third-party lab testing, or a formal pre-shipment inspection. Compliance documents vary by item — see the product Compliance field. Available on request. Blank means none. "Pending" means applied for, not yet issued. Read the toy compliance guide for the standards comparison.

Can Qili provide European toy safety standard EN 71 (EN71), ASTM F963 Standard Consumer Safety Specification for Toy Safety (ASTM F963), or Consumer Product Safety Improvement Act (CPSIA) test reports?

Often, yes — availability varies by item. Compliance test reports and certificates are issued by accredited laboratories (SGS, TÜV, Intertek, BV, QIMA, UL and others operate accredited toy labs in China) against a specific product and order scope. Where current documentation exists for an item, the original is provided on request and mapped to the order that ships. No generic toy certificate covers an entire catalog. If no current report covers your destination market, that is confirmed up front so you can decide whether to arrange your own testing. See EN71 vs ASTM F963 vs CPSIA for the full standards comparison.

Which destination markets does Qili commonly export to?

Qili regularly supports B2B export to North America (United States, Canada), Europe (EU member states and the UK), Oceania (Australia, New Zealand), and other destinations where the buyer manages local import, customs, and channel placement. Each market drives different compliance requirements (Consumer Product Safety Improvement Act (CPSIA) / ASTM F963 Standard Consumer Safety Specification for Toy Safety (ASTM F963) for the US, European toy safety standard EN 71 (EN71) / EU Toy Safety Directive for the EU, UK Conformity Assessed (UKCA) / EN71 for the UK), packaging-label conventions, and freight options (full-container-load (FCL), less-than-container-load (LCL), or air for time-sensitive launches). Name the destination in the RFQ so the quotation and document set are scoped from the start.

How are mixed-SKU containers consolidated and traced?

Mixed-stock keeping unit (mixed-SKU) consolidation combines cartons from several product lines into one shipment, repacks or restacks when carton dimensions allow, and applies clear SKU-level carton marks so the importer can match the arrival against the approved purchase list. Each stock keeping unit (SKU) keeps its item reference, packing photo, quality control (QC) evidence, and (where relevant) the lab report number linked together in the order file. When a marketplace or retail buyer asks for evidence on a specific SKU, the right document can be pulled without forwarding the entire file.

What support is available after shipment?

Order coordination does not end at the warehouse door. Qili keeps order records, packing photos, quality control (QC) evidence, commercial invoice details, and carton-mark lists, and supports document handoff to the buyer's forwarder or import team. If a claim is needed for a quality, quantity, or packaging issue, the same records help frame the discussion with reproducible evidence.