All questions
What kind of export partner is Qili?
Qili Toys is a Shenzhen-based B2B toy export partner. Buyers use Qili as one accountable contact
for catalog matching, quotation, sampling, QC, mixed-SKU consolidation, export documents, and
shipment handoff. For compliance, reports are issued by accredited labs against the specific order
scope; Qili does not present one generic certificate as a universal answer for every toy. See
About Qili Toys for the company profile.
Can I order products that are not listed on the website?
Yes. The online Qili catalog shows active coverage, but many B2B requests
start from buyer-supplied photos, product links, packaging references, showroom SKUs, market
screenshots, or target prices. Send the reference material with quantity, destination, packaging
needs, and compliance requirements. Qili will check catalog coverage, warehouse-ready options,
close alternatives, and any details still needed for a reliable quotation.
Can different toy SKUs be mixed in one order?
Mixed-product orders are possible when carton quantities, packing method, availability status, and
freight economics make sense. MOQ can vary by product, color, packaging, and customization. The
safest path is to build a clean purchase list first, then confirm each SKU's minimum quantity,
carton count, availability status, and packing method before payment.
What information makes an RFQ faster?
Useful RFQs include product photos or links, expected quantity, destination country, target channel,
packaging requirements, compliance needs, label or barcode rules, and whether a sample is required.
If the product is for Amazon, supermarket, school supply, promotion, or a regulated market, include
those rules early. The
RFQ preparation guide walks through the full
workflow with examples.
Can Qili help after product confirmation?
Yes. Once the product list is confirmed, Qili can support order coordination, packing confirmation,
QC evidence, export documents, and shipment handoff. For consolidated orders, SKU separation,
carton marks, and order records are especially important because the buyer needs to match the final
shipment against the approved purchase list.
What is the minimum order quantity?
MOQ means minimum order quantity: the lowest quantity that can be quoted for one SKU, packaging
version, color assortment, or custom run. MOQ varies by product, packaging style, color or
assortment, and any customization. Mixed-SKU orders can sometimes combine smaller per-item quantities
when carton quantity, packing method, and freight economics still work. Send the SKU list, target
packaging, and destination so each item's MOQ, carton count, and availability status can be confirmed
in the quotation.
What are typical lead times?
Lead time depends on whether items are in stock, warehouse-ready, or need order preparation, the
order size, packaging and customization scope, and QC requirements. Each quotation states the
expected ready-for-shipment window for that specific order rather than a fixed catalog number. For
time-sensitive launches, share the target shipping date early so stock-first and preparation-needed
SKUs can be planned in parallel.
What payment methods does Qili support?
Common B2B export payment methods such as T/T (telegraphic transfer) and L/C (letter of credit) can
be used for confirmed orders. The exact terms, including deposit ratio, balance schedule, and
document release timing, are negotiated per order against the product mix, order value,
customization level, and any compliance or packaging requirements. The final terms are written into
the proforma invoice before order preparation starts.
Can packaging or products be customized for OEM and ODM orders?
Yes. Custom packaging such as window boxes, color boxes, OPP bags, header cards, and master cartons,
together with logo printing, language labels, barcode placement, and product modifications, are
available on request. Share product specs, target market, expected quantity, compliance
requirements, and any sample or artwork reference so feasibility, tooling needs, and the impact on
lead time can be confirmed before a quotation. Standard catalog versions stay available in
parallel for buyers who do not need customization. See
Window Box vs OPP Bag for
packaging trade-offs.
Can Qili coordinate samples before a bulk order?
Yes. Sample coordination usually runs in two stages. A stock sample confirms the existing SKU
matches buyer expectations on materials, packaging, and visible quality; a custom approval sample
confirms a customized SKU after OEM artwork, label, or color changes are agreed. Sample cost,
courier cost, and customization tooling are quoted separately from the bulk order, and approval of
the sample is the gate before order preparation starts. The same sample submission is then forwarded
to the lab when third-party compliance testing is in scope.
Does Qili coordinate EN71, ASTM F963, or CPSIA testing?
Yes. Qili can coordinate testing by defining the test scope with the buyer (destination market,
sales channel, age grade, marketplace add-ons), arranging the sample submission, selecting or
accepting the accredited lab (SGS, TÜV, Intertek, BV, QIMA, UL and others operate accredited toy
labs in China), forwarding the original report, and mapping the report back to the order that ships.
The lab issues the certificate against the specific order scope; Qili does not hold generic toy
certificates. See
EN71 vs ASTM F963 vs CPSIA
for the full standards comparison.
Which destination markets does Qili commonly export to?
Qili regularly supports B2B export to North America (United States, Canada), Europe (EU member
states and the UK), Oceania (Australia, New Zealand), and other destinations where the buyer manages
local import, customs, and channel placement. Each market drives different compliance requirements
(CPSIA / ASTM F963 for the US, EN71 / EU Toy Safety Directive for the EU, UKCA / EN71 for the UK),
packaging-label conventions, and freight options (FCL, LCL, or air for time-sensitive launches).
Name the destination in the RFQ so the quotation and document set are scoped from the start.
How are mixed-SKU containers consolidated and traced?
Mixed-SKU consolidation combines cartons from several product lines into one shipment, repacks or
restacks when carton dimensions allow, and applies clear SKU-level carton marks so the importer can
match the arrival against the approved purchase list. Each SKU keeps its item reference, packing
photo, QC evidence, and (where relevant) the lab report number linked together in the order file.
When a marketplace or retail buyer asks for evidence on a specific SKU, the right document can be
pulled without forwarding the entire file.
What support is available after shipment?
Order coordination does not end at the warehouse door. Qili keeps order records, packing photos, QC
evidence, commercial invoice details, and carton-mark lists, and supports document handoff to the
buyer's forwarder or import team. If a claim is needed for a quality, quantity, or packaging issue,
the same records help frame the discussion with reproducible evidence.